Orders are shipped within 24 to 48 hours of you placing the order using , UPS, FedEX or USPS depending on your location and fastest available service. Typical delivery time frame is between 7 to 12 business days however, you may receive your items much earlier. All orders are shipped with tracking number so you can track it every step of the way! Packages may be faced with delays beyond our control such as customs or postal delays.
If you aren't completely satisfied with your purchase, you may return it for a full refund within 30 days as long as it's in sellable condition (unused, clean, undamaged, all packaging intact, warranty card not filled out. We recommend testing your gear indoors and casting with clean hands, and trying on boots on carpeted floors. Unless otherwise specified, you will be responsible for return shipping. Proof of purchase is required for all returns, so please include a copy of your original invoice. If you return a product in unsellable condition we will ship the product back to you and you will not receive a refund.
If you receive a product that is damaged, broken, or if we've made a mistake we will send you a pre-paid return label for your return and promptly get you a replacement product. We will work with you and/or the manufacturer to ensure that you're getting a product that you are 100% satisfied with.
All of the following are considered final sale items and CANNOT be returned or refunded:
- Any items which are engraved, personalized, or listed as "special order" (like fishing nets)
- Gift Cards
- Items that have been rigged or mounted onto a fly reel, this includes fly lines, backing, etc.
- Fly lines that have been used, tried, or modified in any way
- Custom rigging fees
- Shipping fees
- Items on sale for more than 25% off
- Items listed in our catalog as final sale
- Purchases made on eBay
- Flies that are not individually packaged
- Whiting feathers
Reels that have been spooled with backing, and fly lines mounted on those reels, are subject to a 20% restocking fee. This means that if the price of the reel is $100, you will only receive $80 back.
If you return an order that comes with a free gift (like a free fly line or backing), you must also return the gift. If we don't receive it, we will refund you for the items returned less the full retail value of the gift.
To Return Products:
Please mail the item back to us at the Following Address:
Fly Fishing Now Returns
2127 Olympic Parkway
Suite 1006 #316
Chula Vista, CA 91915
No CODs allowed. Also, please be sure to get tracking information for your package since you are responsible until we receive the items.
If you'd like to make an exchange, simply place a new order online.